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TERMS & CONDITIONS

CASTELL AUSTRALIA T&C's

These T&C's apply to all items ordered from Castell Australia.

By placing your order you agree to be bound by these.

We reserve the right to change these T&C's from time-to-time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact us at: info@castellaustralia.com

OUR PRODUCTS

We have made every effort to display as accurately as possible the colours of the sandals that appear on our website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

All our sandals are sold in EURO sizes, with the AU size provided as a guide only. If you have any queries about sizing, please contact us prior to purchasing.

PURCHASE OF PRODUCT

When you place an order on our website, we will send you an email to the email address provided by you during the checkout process.  Our acceptance of your order does not take place until we send you a confirmation email.

Goods are subject to availability. If an item you have ordered becomes out of stock before we shall notify you as soon as possible.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

Discontinued and minor faults purchases cannot be refunded or exchanged.

Note - We are unable to amend your order once it has been placed online.

See our Sizing Guide here>>

PRICE & PAYMENT

Full payment for your purchase must be made before we can dispatch your order.

The prices shown on our website include any GST (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges as detailed below.

We charge you for your order in AUD. The actual price charged to overseas customers will be subject to the exchange rate applied by the credit or debit card company of the card used for payment. Any customers outside of AUSTRALIA will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

DELIVERY

If the goods that you order are in stock at the time when your order is accepted then we will aim to dispatch your order within a maximum 5 working days.  We aim to dispatch most orders on the next working day.

Please note that we do not dispatch orders on Saturdays or Sundays. 

AUSTRALIA - Please allow up to 4 working days from confirmation of order to delivery date.

OVERSEAS - Please allow up to 10 working days from confirmation of order to delivery date.

We reserve the right to change our delivery costs at any time without notice to you. The cost of your delivery will always be confirmed at the time when your order is placed.

AUTHORITY TO LEAVE: By selecting 'Authority To Leave' at the checkout page our courier will leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

Castell Australia and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release Castell Australia from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

If you do not give Castell Australia Authority to Leave, you will have to be at your premises in order for the delivery to occur.

RETURNS & EXCHANGES

Please view our Returns & Exchanges policy here>>

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