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T&C's

Castell Australia - Terms & Conditions

Thank you for choosing to shop with Catsell Australia, we hope that you enjoy your experience.

These terms & conditions apply to all items ordered from Palmaira Sandals Australia and by placing your order you agree to be bound by them. We reserve the right to change these terms and conditions from time-to-time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact enquiries@palmairasandalsaustralia.com

Our products

We have made every effort to display as accurately as possible the colours of the sandals that appear on our website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

All our sandals are sold in EURO sizes, with the AU size provided as a guide only. Click here for our size guide. If you have any queries about sizing, please contact us prior to purchasing.

Purchase of products

When you place an order on our website, we will send you an email to the email address provided by you during the checkout process.  Our acceptance of your order does not take place until we send you a confirmation email.

Goods are subject to availability. If an item you have ordered becomes out of stock before we shall notify you as soon as possible.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

Discontinued and minor faults purchases can not be refunded or exchanged.

Note. We are unable to amend your order once it has been placed online.

Palmaira Sandals Australia can not accept responsibility for allergies to any materials used in the making of the sandals. For more information on the material components of the sandals please contact us 

Price and payment

We only accept payment via STRIPE.  Full payment for your purchase must be made before we can dispatch your order.

The prices shown on our website include any GST (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges.


Delivery 

If the goods that you order are in stock at the time when your order is accepted then we will aim to dispatch your order within a maximum 5 working days.  We aim to dispatch most orders on the next working day.

Please note that we do not dispatch orders on Saturdays or Sundays. 

AUSTRALIA: Please allow up to 4 working days from confirmation of order to delivery date.

The delivery cost is now a Flat Rate Premium Service. 

We reserve the right to change our delivery costs at any time without notice to you. 

AUTHORITY TO LEAVE: By selecting 'Authority To Leave' at the checkout page our courier will leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

Palmaira Sandals Australia and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release Palmaira Sandals Australia from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

If you do not give Palmaira Sandals Australia Authority to Leave, you will have to be at your premises in order for the delivery to occur.

Returns

We are happy to refund within 30 days of purchase on full price items only. If we are running a promotion these are eligible for a refund. Minor Imperfections are not eligible. 

We know you will be eager to try your new foot candy on but please take care to ensure you keep them in good condition & with the original packaging in the event you may want to return or exchange your Palmaira's. Please ensure they are re-packed the way they arrived & with care in order to maintain the original shape. If they are not resalable or received by Palmaira Sandals Australia in the original condition they will not be accepted. 

Our returns process has recently changed: 

 https://palmaira.myreturnscenter.com/

You may return your product to Palmaira Sandals Australia ONLY for a full refund of the purchase price (excluding delivery costs). Products must be returned to us within 30 days of purchase with completed returns slip.

Please note that all returns are delivered to our logistics warehouse & are then forwarded to Palmaira for processing. Therefore please expect a 2-3 day delay between the time your tracking information says "Delivered" and your return being processed. 

Sandals must be returned in an unworn state with tags.

All of our sandals are covered by a 3 month warranty. Any damage to the sandals outside of the warranty period will not be deemed as a manufacturing fault.

We can only refund the credit card originally used for payment.

For goods received that are faulty and unworn, please email us at enquiries@palmairasandalsaustralia.com stating the order number and nature of the problem.

We will only refund postage costs up to the amount of a 3kg satchel-$13.80

Exchanges

We are happy to exchange within 30 days of purchase on full price items only. If we are running a promotion these are eligible for an exchange. Minor Imperfections are not eligible. 

Returned items must be returned to us unworn and in their original condition with tags.

Please note Palmaira Sandals Australia will cover the cost of ONE exchange only per order. Any additional exchanges per order must be paid for by the customer. 

Unless we have sent you damaged or faulty goods we regret that delivery costs cannot be refunded to you.

We recommend that you return your sandals via a guaranteed delivery service, and/or obtain a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us.

PLEASE KEEP A RECORD OF THE TRACKING NUMBER ONCE YOU HAVE SENT THE SANDALS AS WE WILL NOT TAKE RESPONSIBILITY FOR LOST/ DELAYED PACKAGES.

Please note: Due to a high volume of orders we receive daily, we are unable to manually put aside exchange.

On receipt of goods you will be notified via email with a credit note in the form of a Gift Card to the value of the original price paid.

Minor Imperfections

Please choose carefully when purchasing from our 'Minor Imperfections' collection, as they are not eligible for a refund or exchange.

All our sandals are lovingly handmade. This sometimes results in a few flaws, or imperfections in the leather.

Leather is a natural product and as such, bares all hallmarks of its origin. Unique and individual markings may appear on a hide and should not be considered as defects. Instead they give the leather a unique identity.

Other reasons for imperfections could include, but not limited to, glue marks or scratches. As such these sandals are sold at a discounted price. 

If you have any questions about this collection, please email enquiries@palmairasandalsaustralia.com

Palmaira Sandals Australia eGift Card

When purchasing an eGift card on www.palmairasandalsaustralia.com Palmaira Sandals Australia issue the eGift Card to the email provided by the customer placing the order. Palmaira Sandals Australia DO NOT issue paper copies.

eGift cards are treated as cash and cannot be replaced if lost or stolen. eGift cards may only be used for purchase online at www.palmairasandalsaustralia.com and cannot be returned or exchanged for cash.

Palmaira Sandals Australia eGift cards CANNOT be redeemed outside of Australia.

No change is given and any balance that remains on the card can be used in whole or part against future purchases at Palmaira Sandals Australia.

eGift cards expire 12 months after purchase. Any balance that remains on the eGift card after expiry will not be available for use, except as required by law. These terms and conditions may be amended by Palmaira Sandals Australia from time to time.

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